NOTE: No matter what happens or doesn’t, tomorrow’s post will be about our house, life and city and not about the following topic. Promise.
This was supposed to be a nice move to a beautiful new home in Portland, our stuff in, beautiful Fall color, some rain, some sun, and getting all set up. It’s mostly all been that way. It is beautiful here. We love the house, the view, all of it. Our home has electricity, gas, water, trash. All with no problem and nice people taking care of me when I called. Right now I’m so mad I can’t enjoy any of it.
I had a nice person talk to me from Comcast, too, when I called to request a new account and service. This Nice Person made false promises that everything would be just fine, no problem, we’ll take care of you. Boy, did they ever, and it just keeps going on…and on…and on.
After a 7+ hour install appointment, I had a phone number. I also could use a browser to access the internet. Wow, that’s progress, isn’t it? Of course that would have taken 10 minutes, with no home visit required, in Non-Comcast Land (NCL). But then in NCL, I would have been able to also have the cable television, and email I was promised. And the phone wouldn’t be full of static and random beeps, tones and whistles, none of which they say they can hear.
I have so far called Comcast 8 times, trying to get this resolved. These calls were because they said they would contact me, but did not do so. I had to follow up myself, or sit here and rot, which is what I guess they hoped would happen. As long as I paid my bill, of course.
I just had a truly wonderful conversation with one of Comcast’s Finest, which I’d like to summarize for your entertainment and edification. I called to say “I still don’t have any email, how soon are you going to get this taken care of?” I was ready to ask for a supervisor this time, and go higher as the conversation seemed to indicate. Oh foolish me to think such a thing would even be possible.
After the usual phone tree, then entering part of my account number, pressing more numbers to satisfy the computer thing, and waiting a long time (always in fashion, apparently) I got a person. To whom I had to explain the whole thing, because they don’t append notes or document contacts when they have customer’s call with problems. Then this person tries to Fix It. Of course if that was possible it would have been fixed days ago. I tell them so but they try anyway, then tell me they can’t fix it. Surprise! I’m then told a “ticket” will be written on the problem. I tell them there are already several of those, to no result. “Oh yes, now I see that.” I’m told. Duh.
So I ask to speak to the supervisor. “My supervisor is not available” I’m told. I ask to speak to the person covering for the unavailable supervisor. No one is covering, I’m told. Okay, then bump it up to the next higher level. “I’m sorry,” I’m told, “those people do not speak to customers.”
No supervisor, no coverage for the supervisor and no one above the entry level will speak to a customer. WHAT??? Don’t I feel special. This is NOT the way it works in Non-Comcast Land. I know because that’s where I lived a few weeks ago. This is without a doubt, absolutely the worst service, technical and customer, I have ever experienced. Anywhere, with anything.
Once this is all straightened out, I expect one or more thrilling conversations with the billing department. I’m not going to be willing to pay for anything that wasn’t fully operational, and right now that’s most of the great package I signed up for.
The logo on the welcome folder they gave me says “We Get It Right!” That ought to be “We Don’t Have A Clue How To Get It Right!“.